- Acorn stairlifts phone number how to#
- Acorn stairlifts phone number full#
- Acorn stairlifts phone number plus#
So I'm now stuck with a piece of unsightly useless junk without a warrantee and they are laughing all the way to the bank. However, when that happened, they denied they had said it. After explaining that ours wasn't in use and hours of to and fro over negotiations, an employee told me to turn it off and that they would honor the extended warrantee offer (which is lower than their staged levels of warrantee purchasable once the extended warrantee lapses) if the person I had it installed for decided to use it. Basically, I was told that it's the same as buying a warrantee for a car and in this case it's clearly a lemon. I did, and then was horrified at the prices they charge. I was told to worry about the warrantee when the first year had lapsed.
Acorn stairlifts phone number how to#
He told us that the installers would show the user how to use it, which didn't happen. He also did not inform us that it has to be in continuous use or the battery drains, requiring a costly ($250) visit from Acorn to recharge it. The initial salesman did not advise us that Acorn does not buy back or remove the device when no longer needed or if rejected by the purchaser. We paid about $13,000 for a "curved" chairlift, with a rail so high off the ground it is terrifying.
Overall I feel like I was hustled by a finely tuned team of experts who specialize in ******** desperate people.
Acorn stairlifts phone number plus#
Dec 16, I received a call to schedule the follow up appointment, and was advised I would be charged $400 service call plus parts and labour for the follow up call. *** ******** document for service record which indicates the invoicing is under warranty. When he left, the lift was in working condition, but he said he was missing a part, which he would return to replace. A piece of lego was stuck under the track, which caused the breakdown. Jason warned me that a standard service call costs $400 plus parts and labour.ĭec 15, the technician came and completed the repairs. The warranty promises to send a technician to your home within 24 hours of a breakdown, which the scheduler and Jason both assured me is not possible due to staffing shortages. I had already received multiple calls and emails regarding the warranty, which sells for $695 for one year or $1595 for 4 years. Within an hour of scheduling the service appointment, I received a call from Jason from warranty services, attempting to sell me the extended warranty.
Acorn stairlifts phone number full#
I was promised that the machine would be repaired in full on Dec 15, that the technician would have all the required parts in his truck and that the repair would be covered under warranty, as my warranty was valid until Dec 17. Monday Dec 12, I was given a service appt for Dec 15 and assured this was the earliest possible service date. I tried to contact the company and realized they are closed weekends. The weekend prior to her visiting Dec 2022, I tested it to discover it was not functioning. It was used for a few weeks at that time, and tested periodically for the next year. Dec 2021, I purchased a stairlift for my mom to use when she visits from out of province.
0 kommentar(er)
